A Travel Management Company (TMC) is an expert of designing business travel programs in crisis situations and beyond. It is always wise to take a step forward and find your clients better solutions at the hour of need. Here are top 7 ways on how you can serve your clients better.
Clients’ problem-your solution: A last minute flight reservation or an urgent hotel booking or a sudden trip in emergency situation often invites complications that are well enough to perturb your client. Take an initiative to handle with care and come back with proper and useful solutions.
Duty Of Care: A value added feature that will enable your clients with early warnings through
information and communication systems, global monitoring, travel tracking, integrated travel risk management solutions, country and city information database. You must constantly update your clients on this.
Travel Insurance: One of the most essential service specially when your clients are travelling
overseas. You must come up with the best insurance plan and guide them through the topics
covered in it so that your clients remain stress free during their travel.
Disaster Recovery Plan: In times of similar crisis like COVID-19, you should be able to provide all the information and serve your clients seamlessly even by working remotely. In such case you need to be prepared to provide services in any situation.
Market Information Update: You should keep your clients posted on accurate and collated
information on components like disruptions, delays, cancellations, refunds, etc from various travel suppliers and will also ensure their safety so that they can take better decisions on their travel.
Business Intelligence Report: In such a crisis situation you must be able to generate strong MIS reports based on which your clients can derive their travel patterns, spends, etc. and take better decisions on their future travel.
Essential Documentation: A good TMC must have a better understanding of documentation, application regulations and entry requirements when it comes to Visa / Passport issuance. You have to just collect the documents from your clients as required and provide them prompt services.
In this unprecedented time, an expert TMC will guide their clients throughout their travel and will deliver personalized services especially when they need them most. All you need is to read the situation better and make your clients delighted.
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